Terms and Conditions

Version 1.1 | Effective Date: February 16, 2024

By using or registering on our satellite site, you agree to these Terms and Conditions, our Privacy Policy, Cookies Policy, and any additional rules related to our gaming and betting services (collectively, the “Terms”). If you do not agree, please do not use our site.

1. Introduction

Acceptance: Your access to our site—whether by visiting, using any sub-domain, mobile application, or by registering an account—indicates your full acceptance of these Terms.
Modifications: We may update these Terms periodically (e.g., to comply with legislation or regulatory requirements). Continued use of our site implies your acceptance of the new terms.
Operated By: Our platform is operated by Fortuna Games N.V., registered in Curacao (License No: OGL/2024/112/0974). Its subsidiary, Deltaprime Limited (registered in Nicosia, Cyprus), serves as our EEA Representative. For assistance, contact our customer support at [email protected].
Definitions: “You”, “Your”, “Customer”, “User”, and “Player” refer to anyone using our site or services. “Games” covers casino, live casino, sportsbook, card games, and any other gaming products we offer.

2. Your Account

2.1 Legal Requirements

Eligibility: You must be at least 18 years old (or meet the minimum legal age in your jurisdiction) to create an account and use our services. It is your responsibility to ensure gaming is legal in your country.
Restricted Countries: Residents from certain countries (including, but not limited to, Afghanistan, Cuba, France, Iran, North Korea, and the U.S.A. and its dependencies, among others) are not permitted to register. We may also refuse users from other regions at our discretion.

2.2 Account Registration

Information Required: When registering, you must provide complete and accurate personal details (e.g., legal name, email, mobile number, and username). Changes to your registered information are only allowed upon contacting customer support.
Security: Your login details must remain confidential. We are not responsible for any unauthorized access resulting from your disclosure.
Eligibility for Registration: Employees, former employees of service providers, or related parties (and their immediate family members) are prohibited from creating accounts. Duplicate or fraudulent accounts will be closed, and any winnings forfeited.

2.3 Account Management

Lost Credentials: Report any suspicion of unauthorized access or irregular account activity immediately.
Void Transactions: We reserve the right to void bets or transactions if we suspect manipulation, avoidance of site rules, criminal activity, or technical errors.
Account Closure: Repeated violations may result in account suspension or permanent closure. Two-factor authentication (2FA) is available for added security.

3. Single Account Policy

One Account Only: Each user is allowed only one account per household, IP address, or device. Multiple registrations may lead to cancellation of all accounts and forfeiture of any associated bonuses or winnings.

4. Payouts

Winnings: Once a game result is confirmed, winnings are credited to your account.
Error Correction: In cases of accidental over-crediting due to technical errors, funds will be retracted. Withdrawn funds in error will be considered a debt.
Verification: Withdrawal requests may require additional verification (KYC) to ensure compliance with anti-money laundering measures.

5. Deposits

Making a Deposit: To place bets or play games for real money, you must deposit funds using accepted methods (credit/debit cards, e-wallets, bank transfers). Cash and cheques are not accepted.
Currency Conversion: Deposits in currencies different from your account’s currency will be converted at prevailing exchange rates, and any exchange fees are your responsibility.
Prohibition on Third-Party Deposits: Deposits must originate from an account or payment method registered in your name. Unauthorized third-party deposits will result in forfeiture of winnings.

6. Withdrawals

MegaRich Documentation: First-time withdrawals require submission of identification documents, bank statements, and proof of payment method ownership. Additional verification may be required.
Processing Time: Withdrawal requests are processed within two banking days, though delays may occur due to holidays or extra checks.
Limits: Withdrawals are subject to limits (e.g., maximum of €10,000 per 24 hours and €50,000 per 30 days, unless agreed otherwise). For winnings over €50,000, payouts may be split into monthly installments.
Pending Requests: Only one pending withdrawal per payment method is allowed at any time.

7. Account Closure

Closing Your Account: You may request account closure via customer support, ensuring all open bets are canceled. We may also close accounts at our discretion, especially in cases related to potential gambling addiction.
Bonus Forfeiture: Bonuses not used within one month may be canceled, and bonus hunters may have their winnings voided.

8. Personal Information

We process your personal data in line with applicable data protection laws and our Privacy Policy. Please review the Privacy Policy for detailed information on data handling practices.

9. System Disruptions & Fraud

Technical Issues: We are not liable for downtime, server issues, or other disruptions. In the event of a malfunction, wagers may be declared void, with refunds issued at our discretion.
Fraud & Collusion: Any activity suspected of fraud, collusion, or money laundering may result in account closure and forfeiture of funds. We reserve the right to report such activities to regulatory and law enforcement authorities.

10. Live Chat Guidelines

Usage: Our chat facility is provided for social interaction and support. All chats are subject to monitoring.
Conduct: Users must refrain from using offensive, defamatory, or malicious language. Failure to comply may result in chat removal or account termination.

11. Game Interruptions

Aborted Games: In case of game interruption due to technical failures or system errors, wagers will be voided, and funds refunded or credited back to your account as applicable.
Irregular Outcomes: In events of irregularity (e.g., misprints or force majeure), we reserve the right to cancel bets and transactions.

12. Rights & Transfers

Assignment: We may transfer our rights and obligations under these Terms. You may not assign your rights or obligations without our written consent.

13. Complaints

For any complaints or queries regarding transactions, please contact customer support at [email protected]. We aim to resolve all issues promptly.

14. Entire Agreement

These Terms, along with our Privacy and Cookies Policies, constitute the entire agreement between you and us regarding your use of the site. In the event of any conflict between language versions, the English version prevails. These Terms are governed by the laws of Curacao, and any disputes will be subject to the jurisdiction of Curacao courts.

15. Intellectual Property

Ownership: All content, including trademarks, logos, software, and site structure, is owned or licensed by us. Unauthorized use or reproduction of any content is prohibited.
Links: Use of our site URL or any of its components on other platforms requires our prior written consent.

16. Promotions and Bonuses

Promotional Terms: Each promotion may have its own terms in addition to these general Terms. Participation in any promotion indicates your acceptance of both sets of rules.
Bonus Rules: Bonuses (free spins, cashback, extra funds, etc.) are credited to your bonus balance and are subject to wagering requirements before conversion to withdrawable funds. Abuse of bonus offers may result in account suspension and forfeiture of any associated winnings.
Wagering Requirements: Typically, casino bonuses require a 30x wagering requirement, and sports bonuses require 15x—though specific promotions may differ. Some games contribute only a percentage towards these requirements.

17. Sports Betting Rules

Placing Bets: All bets placed on sports events must be within your account balance and cannot be altered once confirmed.
Event Changes: We reserve the right to void or modify bets if errors are identified (e.g., incorrect event details or odds), or if technical issues arise.
Special Markets: Specific betting types (e.g., Head-to-Head, Outright, Booking Markets) have their own settlement rules. In case of event abandonment or delays, rules regarding bet settlement and refunds will apply as specified in our detailed sports betting guidelines.
Restrictions: Bets placed by participants in the events, or on events where you have a personal interest, are not permitted and may be canceled without prior notice.