Responsible Gaming
Gambling with Responsibility
Last updated: 29.08.2024
This policy is designed for your benefit. Please review it carefully to help ensure that gambling remains a fun and safe form of entertainment.
Operator Details:
Our site is operated by Fortuna Games N.V., registered at Dr. H. Fergusonweg 1, Curacao (Registration No. 162413, License No. OGL/2024/112/0974). Its subsidiary, Deltaprime Limited, located in Nicosia, Cyprus, acts as our EEA Representative. For support, please email: [email protected].
1. Key Definitions
Account: A unique profile created for you to access our services.
Company: Refers to Fortuna Games N.V. (also called “the Company”, “We”, “Us”, or “Our”).
Service/Website: Refers to Megarich.com and the gaming services provided.
You: The individual or legal entity using our service.
2. Understanding Responsible Gambling
Gambling as Entertainment
For most users, gambling is meant to be a source of fun and excitement. However, we recognize that for some, gambling can have negative effects. Pathological gambling is a well-recognized condition in medical science, and we take this very seriously.
Our Commitment
Since day one, we have been dedicated to minimizing any harmful effects of gambling. Our “Responsible Gaming” approach includes both preventative measures and active support to reduce the risks associated with gambling. Key elements include:
- Education: Empowering you with the knowledge of risks, so you can make informed decisions.
- Self-Control Support: Encouraging responsible behavior to help you enjoy gambling without adverse effects.
- Active Intervention: Taking steps to assist those who may already be experiencing gambling-related problems.
3. Contact and Support
Our customer support team is available to assist you via email at [email protected]. Rest assured, your personal information remains confidential and will not be shared without your consent.
For those concerned about their gambling behavior, we recommend taking a self-assessment at BeGambleAware Self-Test. Additional resources on safe gambling can also be found at BeGambleAware Safer Gambling.
4. Tips for Responsible Gambling
Before you start gambling, consider the following practical tips to ensure that your experience remains enjoyable and within your personal limits:
- Set a Deposit Limit: Determine a budget based on your financial situation and stick to it. Only gamble with funds that you can afford to lose.
- Avoid Chasing Losses: Accept that losses are part of gambling. Don’t take unnecessary risks trying to recover lost money.
- Establish a Time Limit: Allocate a specific amount of time for gambling and ensure it doesn’t interfere with other aspects of your life.
- Play When Sober: Avoid gambling when you’re under stress, depression, or the influence of drugs, alcohol, or medication.
- Take Regular Breaks: If you start feeling tired or lose focus, take a break.
- Single Account Policy: Maintain only one account to help monitor your spending and time more effectively.
5. Protecting Minors
Our services are intended solely for individuals aged 18 or older (or the legal age in your jurisdiction). It is your responsibility to keep your login details secure and out of reach of minors.
We also encourage parents to use internet filtering tools to prevent children from accessing inappropriate content. For example, this list of internet filters may be useful.
6. Self-Exclusion Program
If you feel that gambling is no longer a healthy activity for you, our Self-Exclusion program is here to help. Self-Exclusion allows you to voluntarily block yourself from accessing our gambling services for a specified period (from 6 months up to 5 years). Once in place, you cannot create a new account during this period. Any attempt to do so will be considered a violation of our Terms of Service and may lead to a permanent ban.
How to Initiate Self-Exclusion:
- Contact Support: Send an email to [email protected] and specify the period for which you wish to be excluded.
- Understand the Commitment: Once your self-exclusion is activated, it will remain in effect for the chosen duration to protect your well-being.
7. Our Ongoing Commitment
We believe that knowledge and proactive support are the most effective tools in preventing the negative side effects of gambling. Our Responsible Gaming policy is continually reviewed and updated to incorporate the best practices and recommendations from the industry and health experts.
By following these guidelines, we hope to ensure that gambling remains a safe, enjoyable, and balanced form of entertainment for all our users.
If you have any questions or require further assistance regarding Responsible Gaming or our Self-Exclusion program, please do not hesitate to reach out to our customer support team at [email protected].
